Saturday, September 11, 2010

Bring back the nice English lady on the UC500..

I use a UC500 for our phone system and recently upgraded to the 8.04 software pack with Cisco Unity Express (CUE) 8.0.2 voicemail. It looks a lot nicer and has some cool new features but I couldn't get my favourite prompts back. The nice English lady has a wonderful voice :-)

So I sat down this morning and kept at it until I got her back. Not that hard really... Here we go:

Ingredients:

Take one UC520-8.0.4.zip file
one language file. I used cue-vm-en_GB-langpack.uc500.8.0.2.prt1 but any language to your liking.
one ftp server
and a UC520.

Separate the UC520-8.0.4.zip file: Unzip it and there should be file named SCUE-UC500-8.0.2.zip. Unzip that one and look for a file named cue-vm-langpack.uc500.8.0.2.pkg. Take this file and the language file and put them on an ftp server (anonymous or not.) I'm Mac based so that's just there but everyone has a FTP server they can use on their OS.

I'm assuming defaults here so you may need to vary things.

Telnet to 10.1.10.1 port 2002 which makes a session to the CUE module. Login to that with your normal login or cisco/cisco if that doesn't work.

telnet 10.1.10.1 2002

Now we're into the good stuff...

software install add url ftp://ftpserver/cue-vm-langpack.uc500.8.0.2.pkg (optionally add username nick password password if your server requires it.)

It will come back with

WARNING:: This command will install the necessary software to
WARNING:: complete an add-on install. It is recommended that a backup be done
WARNING:: before installing software.

Would you like to continue?[confirm]

Say y to this. It will download the package and verify it. This can take a while.

It should show you this menu...

Running Script Processor for ui_install

Language add-ons found on the system (1):

Installed SKU Name (version)
------------------------------------------------------------------
* ENU CUE Voicemail US English (8.0.2)

Maximum 2 language add-ons allowed for this platform.
You may install 1 more language(s) from the following list:
Please select language(s) to install from the following list:

Language Installation Menu:

# Selected SKU Language Name (version)
----------------------------------------------------------------------
1 ITA CUE Voicemail Italian (8.0.2)
2 ESP CUE Voicemail European Spanish (8.0.2)
3 FRA CUE Voicemail European French (8.0.2)
4 ESO CUE Voicemail Latin American Spanish (8.0.2)
5 ESM CUE Voicemail Mexican Spanish (8.0.2)
6 ARA CUE Voicemail Arabic (8.0.2)
7 NLD CUE Voicemail Dutch (8.0.2)
8 SVE CUE Voicemail Swedish (8.0.2)
9 NOR CUE Voicemail Norwegian (8.0.2)
10 FRC CUE Voicemail Canadian French (8.0.2)
11 PTG CUE Voicemail Portuguese (8.0.2)
12 TUR CUE Voicemail Turkish (8.0.2)
13 HUN CUE Voicemail Hungarian (8.0.2)
14 ENG CUE Voicemail UK English (8.0.2)
15 DAN CUE Voicemail Danish (8.0.2)
16 PTB CUE Voicemail Brazilian Portuguese (8.0.2)
17 DEU CUE Voicemail German (8.0.2)
18 KOR CUE Voicemail Korean (8.0.2)
19 CHS CUE Voicemail Mandarin Chinese (8.0.2)
20 JPN CUE Voicemail Japanese (8.0.2)
21 RUS CUE Voicemail Russian (8.0.2)
----------------------------------------------------------------------

Available commands are:
# - enter the number for the language to select one
r # - remove the language for given #
i # - more information about the language for given #
x - Done with language selection

Enter Command:

type 14 (or whichever you want) and an asterisk should appear next to it.

14 * ENG CUE Voicemail UK English (8.0.2)

Then enter x to continue.

It will download the prompts file, install it and reload. This takes a while and a few times looks like it has failed but just wait. It's quite interesting to watch the module restart. It's basically a 2.4 kernel linux box.

Once it comes up with the host name or ip followed by hash you should be back up and running. One last command to switch the preferred language to UK. You can do this in the web interface but this is faster:

SYSTEM ONLINE
10.1.10.1# conf t
Enter configuration commands, one per line. End with CNTL/Z.
10.1.10.1(config)# system language preferred "en_GB"


Dial your voicemail or autoattendant and your should have that nice lady back.




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